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Operating a production-grade blockchain network involves far more than deploying software. It requires deep protocol expertise, operational rigor, proactive monitoring, and close collaboration between engineering, infrastructure, and governance stakeholders. Cosmos Enterprise Professional Services is a core part of the Cosmos Enterprise subscription, providing enterprise-grade support, advisory, and delivery services designed to help teams launch, operate, and evolve secure, reliable Cosmos-based networks with confidence.

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What Cosmos Enterprise Professional Services Includes

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Dedicated Support & Communication

  • Dedicated Slack channel with a named primary point of contact
  • Escalation paths to senior support engineers and core protocol engineers
  • Guaranteed response-time SLAs for asynchronous support
  • Scheduled live support calls for real-time issue resolution

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Architecture & Design Advisory

  • Architecture review sessions covering chain design, validator topology, governance configuration, and interchain interoperability
  • Best-practice guidance for upgrades, parameter tuning, and production hardening
  • Pre-launch readiness reviews to identify operational or security risks before mainnet deployment

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Engineering Support

  • Pull request and upgrade reviews with defined completion SLAs
  • Guidance on protocol upgrades, dependency changes, and version compatibility
  • Hands-on support for critical incidents, migrations, or emergency fixes

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Operational Excellence

  • Operational runbook guidance for validators, relayers, and critical infrastructure
  • Incident response coordination during outages, chain halts, or security events
  • Post-incident reviews with remediation recommendations
For details on security processes, audits, and long-term support guarantees, see Cosmos Enterprise Security & Long-Term Stability.

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Engagement Models

Cosmos Enterprise Professional Services can be delivered through:
  • Ongoing retainer-based support
  • Time-bound advisory engagements
  • Launch-focused or upgrade-focused service packages
Service scope, availability, and SLAs are tailored based on your operational requirements and risk profile. Your dedicated Cosmos Enterprise point of contact will walk you through all available service options and help design the package that best suits your needs.

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Discuss a Professional Services Package

Cosmos Enterprise Professional Services packages are scoped based on your network’s architecture, operational requirements, and risk profile. Contact [email protected] to discuss your goals and determine the appropriate level of support.